If you are concerned about the way CEWA has dealt with a complaint, you may contact the Director General of the Department of Education at any time. The Director General cannot intervene in an individual dispute or direct a particular outcome but may look into whether CEWA and the school have complied with the registration standards for non-government schools.
You may contact the Director General of the Department of Education at any time with a concern about the way CEWA has managed your complaint. CEWA recommends that you allow 10 working days for CEWA to address your concern before you request a review by the Director General.
The Director General of the Department of Education is responsible for ensuring that the school observes the registration standards, including the standard about its complaints handling system. Any student, parent or community member is entitled to contact the Director General with concerns about how the school has dealt with a complaint. Information is available on the Department of Education website.
While the Director General may consider how the school is complying with the registration standards, they do not have power to intervene in or otherwise mediate or resolve a complaint or override the school’s decision.
Further information is available on the Department of Education’s website about the Director General’s role. The website also includes information about how to report a concern if you believe that a school has not met the registration standards.
If you would like to report your concern to the Department of Education, please visit: